Privacy Policy

Effective Date: 01 January 2025

Introduction

Homeward For Heroes (“we,” “our,” or “us”) values your privacy and is committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, and protect information when you interact with us through our website, programs, services, or online store. By engaging with us, you agree to the practices outlined in this policy.

Information We Collect

Personal Information:
When you contact us, sign up for updates, register for events, make donations, purchase products, or engage with our programs, we may collect personal information such as:

Name, Email address, Phone number, Shipping address, Donation or purchase history

Non-Personal Information:

We also collect non-personal information, such as:

IP address, Browser type, Interactions with our website

This information helps us improve user experience and maintain security.

How We Use Your Information

We use the information collected for purposes including, but not limited to:

  • * Responding to inquiries

  • * Processing donations and orders

  • * Providing updates on our programs, services, and mission

  • * Improving our website, services, and store experience

  • * Complying with applicable laws and regulations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as necessary to fulfill our mission, comply with the law, or protect our rights. This includes:

Trusted Third Parties:

Payment processors, service providers, and fulfillment partners like Printful, who assist in processing donations, payments, and orders. These third parties are required to

keep your information confidential.

Printful:

When you purchase from our store, we share your name, shipping address, and order details with Printful to produce and ship your items. Printful complies with its own Privacy Policy and Terms of Service.

E-Commerce Terms

Scope of E-Commerce Activities

Our online store offers custom-made products, including apparel and accessories, fulfilled by Printful. Purchases directly support our mission to serve veterans.

Order Fulfillment

All products are made on demand to reduce waste and inventory costs. Production times typically range from 2 to 7 business days. To ensure accuracy, we buffer this estimate slightly, and most orders arrive within 10 to 14 business days.If you do not receive an order confirmation or shipping update within one week of placing your order, please contact us (https://homewardforheroes.org/contact).

Shipping & Delivery

Printful ships all products directly using trusted carriers. Shipping timelines depend on location and carrier availability. If you experience a delay, contact us, and we will coordinate with Printful to resolve the issue.

Return Policy

Due to the custom nature of our products, we do not accept returns. If your item arrives defective or damaged, contact us within 14 days of receipt, and we will assist in resolving the issue. If a return is not possible, we offer a 50% off coupon for any item in our store, valid for 90 days.

Refund Policy

Refunds are typically reserved for defective or damaged items. However, we encourage you to consider your purchase as a contribution to our mission to serve veterans. Refund requests may impact our ability to provide services to those we support. If you wish to request a refund, please contact us to discuss the best resolution.

Donation Disclaimer

Your purchases directly support our mission to serve veterans. Refund requests are reviewed carefully, as they may affect our ability to continue serving those who have sacrificed for our country.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure. However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

If you wish to access, correct, or delete your personal information, or if you have any questions about our data practices, please contact us through our website’s contact page at https://homewardforheroes.org/contact

Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of these other sites, and we encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page, and we encourage you to review it periodically to stay informed.

Contact Us

If you have questions or concerns regarding this Privacy Policy, please reach out through our website’s contact page.

Homeward For Heroes is a dedicated non-profit 501(c)3 organization that thrives on helping soldiers and first responders adjust and recover.

2025 Homeward For Heroes All Rights Reserved. EIN: 83-1684988